Lutron

Get your Lutron system working again — without chasing the installer who disappeared.

Remote Lutron RadioRA 2 & RadioRA 3 programming & troubleshooting for homeowners in Kelowna & the Central Okanagan.

Fix my Lutron system

I will reply within 24 hours.

What clients say

I had a fantastic experience working with Jamie Feeny and his team for all our Lutron programming needs. Their technical expertise is exceptional… They are professional, efficient, and took the time to ensure everything was functioning flawlessly before wrapping up. Lutron Radio Ra automation has completely transformed many homes, and I couldn't be happier with the results from Jamie's team. If you are looking for top-tier Lutron programming company, I highly recommend their services!

Sean S, Vancouver Canada

Jamie is a professional and was a pleasure to work with. The system he sourced and installed for me went above and beyond my expectations… I highly recommend him.

Lisa P, Kelowna Canada

Jamie was great to work with. My house is in a remote location where there are no RTI programmers. Jamie would log on to my system remotely to make changes or other times he walked me through processes over the phone and it was easy troubleshooting problems together. Jamie knows his systems well and it’s always easy working with him. I have no issues recommending him to whoever may need his services.

Bob G, Whistler Canada

I am very picky with who I work with as I have very high standards. Jamie meets those standards, is a true professional and more so, is a great person.

Chris C, Vancouver Canada

We worked with Jamie Feeny as our Lutron programmer on a very large HomeWorks lighting and shading system for a large estate. There was limited documentation to work from, and Jamie took it on independently. He thought outside the box and made sound decisions without needing to be walked through each one.

If you need a programmer who can work independently and leave behind a file that others can actually work with, we’d recommend Jamie without hesitation.

Brad K, Vancouver Canada

I highly recommend Jamie Feeny of Feeny Power and Control Ltd. for Lutron and RTI programming and home automation. Jamie has an exceptional understanding of both Lutron lighting control and RTI automation systems. … We’ve worked with Jamie on programming and commissioning systems, and he consistently delivers reliable, well-thought-out solutions. … Whether it’s a new system, troubleshooting an existing installation, or working through a complicated integration, I wouldn’t hesitate to recommend Jamie and Feeny Power and Control Ltd. for Lutron, RTI, and home automation programming.

Morgan M, Vancouver Canada

I contacted Jamie Feeny from Feeny Power through Facebook and within a few days he was helping me remotely with some RTI programming. … Despite the time difference between Australia and Canada, Jamie was incredibly accommodating and made himself available when needed. My small project was completed in just a few hours thanks to his expertise and efficient approach. I wouldn't hesitate to recommend Jamie to anyone needing RTI programming assistance or technical support. …

Daniel T, Sydney Australia

Sound familiar?

A Lutron lighting control system is supposed to make life easier. Instead:

  • Lights flicker or buzz since you switched to LED bulbs.
  • The Lutron app stopped working after a new router or a change to your Wi-Fi.
  • Keypad buttons are not programmed the way you want.
  • Schedules turn lights on and off at the wrong times.
  • Keypad engraving is half done or not done at all.
White Lutron RadioRA 2 keypad with seven engraved buttons: Welcome, Pathway, Entertain, Evening, Away, All On and All Off White Lutron RadioRA 3 keypad with four engraved buttons: Bright, Entertain, Relax and Nightlight White Lutron Pico remote with on, raise, favourite, lower and off buttons
Lutron RadioRA 2, RadioRA 3 and Pico Remote

And getting it fixed is its own headache.

  • The person who programmed it has moved on or is unavailable.
  • Getting another company to return your calls and show up is a hassle.
  • Companies that did show up want to sell you a bunch of new equipment.
  • The original dealer has your project file and won’t hand it over.
  • You just bought the house and don’t know who the original installer was.

So you live with a half-working system you paid a lot of money for. It doesn’t have to stay that way.

Who am I?

Jamie Feeny at his laptop, working on a client's system remotely
Jamie FeenyFeeny Power and Control Ltd.

I’m Jamie Feeny. For 10 years I ran a custom-home electrical contracting company in Vancouver that specialized in smart home technology. Since 2017 I’ve focused on programming control systems, and since COVID I’ve done that work remotely.

I’m an authorized dealer for Lutron, Vantage, RTI and Clipsal C-Bus, which means I’ve completed each manufacturer’s training. I’ve programmed hundreds of systems, including remote jobs in Whistler, Barbados, Israel, Australia and across the US.

I work with the system you already have, not against it, and with whoever is onsite — my local partner or your own electrician. No rip-and-replace sales pitch. No disappearing act.

What you get

Fixed-price diagnosis, clear budget

The diagnostic is a flat $349 CAD — no open-ended service calls. You get a written scope with specific deliverables and a budget to complete the work, so you know where you stand before any work starts.

You own your system

At handover you get your project file and documentation. If anyone else ever needs to work on it, they’ll have everything they need. You’ll never be locked out again.

Local help when needed

If something needs to be installed or replaced, my partner tech in Kelowna & the Central Okanagan — or your own electrician — handles it, working from my scope.

What can I do for your Lutron lighting control system?

  • Troubleshooting — including LED flicker, buzz and dimmer compatibility.
  • Scene, schedule, timeclock and button changes.
  • New keypad engraving and labels — I coordinate it.
  • Adding or replacing system devices — processors, dimmers, switches, keypads and Pico remotes.
  • Recovering or rebuilding lost project files.
  • Upgrades and migrations, including a clear RadioRA 2 to RadioRA 3 upgrade path — staged over time if you prefer.
  • Integrations with 3rd party systems.
  • Documentation and a proper handover.
  • App, remote and touchscreen setup or redesign.
  • Lutron Cloud project transfers — I contact Lutron and handle it for you.

How it works

  1. Tell me what’s wrong

    Fill in the 2-minute form below. I will reply within 24 hours.

  2. Connect me to your system

    You’ll need to be home for the first session. I can connect a few ways:

    • A VPN — I can set one up for you on Ubiquiti networks.
    • Lutron Cloud access for RadioRA 3 — if it’s still with your old dealer, I can contact Lutron for you to have it transferred.
    • Chrome Remote Desktop or AnyDesk on a laptop at home.
    • Or simply send me your project file.

  3. Fixed-price diagnostic: $349 CAD

    Within 48 hours of receiving your project file, you get a diagnosis and a scope document with specific deliverables and a budget. If I can fix it within the diagnostic price, I just fix it.

  4. The fix

    I do the programming and testing remotely. If something physical needs doing, my local partner tech handles it — they quote their own time and materials and contract with you directly, working from my scope. Or your own electrician or integrator can do it.

  5. Handover

    You receive your project file and documentation. It’s your system — you’ll never be locked out again.

Questions you may have

What does it cost?

It starts with a fixed-price diagnostic: $349 CAD. I find out what’s wrong and send you a scope document listing the specific deliverables, with a budget to complete the work. You decide whether to go ahead. Small fixes are often done within the diagnostic itself — if I can fix it within the diagnostic price, I just fix it.

What if it’s a hardware problem?

I can usually pinpoint a failed dimmer, keypad, controller or network device remotely. My local partner or your own electrician replaces it, and I program the new device.

Will I lose my scenes and settings?

The goal is always to preserve what you have. Before I change anything, I document your existing programming so there’s a record to go back to.

My installer has the project file and won’t respond. Can you still help?

Usually, yes. For RadioRA 3, I can contact Lutron for you to have the project transferred. Otherwise, depending on the system, I can recover the existing programming or rebuild it. Either way, when we’re done, you own the file.

Is my old system worth fixing, or should I upgrade?

Often it’s fixable, and I’ll tell you honestly if it isn’t. If an upgrade makes sense, I’ll lay out a clear upgrade path — and it can be staged over time so you’re not replacing everything at once.

How do you connect to my system to complete the work?

I work remotely, through a VPN (I can set one up on Ubiquiti networks), Chrome Remote Desktop or AnyDesk on a laptop at home, or Lutron Cloud access for RadioRA 3.

Do I need to be home, or have someone onsite?

For the first session, yes — someone needs to be home to get me connected and test with me. If you’d rather not do the testing yourself, my local partner, VanReit Automation, can be there for it. Physical work, like replacing a device or fixing network hardware, is handled by VanReit Automation — they quote and contract with you directly — or your own electrician. Either way, they work from my scope and I do the programming and testing remotely.

How fast can you help?

I will reply within 24 hours. Once I have your project file, you’ll have a diagnosis within 48 hours.

Let’s get your Lutron system working again

Tell me what’s going on. I will reply within 24 hours, and you’ll have a diagnosis within 48 hours of getting me your project file.

Which systems do you have?

What’s not working, and when did it start?

Do you have (or can you get) the current project file?

I will reply within 24 hours.

Serving Kelowna & the Central Okanagan

I do the programming and testing remotely, and I have trusted local help for anything that needs to be done onsite across:

  • Kelowna (Lower Mission, Upper Mission, Kettle Valley, Glenmore, Dilworth, Black Mountain, McKinley)
  • West Kelowna
  • Westbank
  • Lake Country (Okanagan Centre, Winfield, Carr's Landing)
  • Peachland
  • Joe Rich
  • Ellison

My local partner: VanReit Automation

When something needs hands onsite — a dimmer swapped, a keypad replaced, a network sorted out — VanReit Automation can do the physical work from my scope. They quote their own time and materials and contract with you directly.

Fix my Lutron system