Fixed-price diagnosis, clear budget
The diagnostic is a flat $249 USD — no open-ended service calls. You get a written scope with specific deliverables and a budget to complete the work, so you know where you stand before any work starts.
Get your RTI system working again — without chasing the installer who disappeared.
Remote RTI control system programming & troubleshooting for homeowners in Los Gatos, Silicon Valley & the Monterey Bay.
I will reply within 24 hours.
- Authorized dealer Manufacturer-trained on Lutron, Vantage, RTI and Clipsal C-Bus.
- 10 years running a Vancouver custom-home electrical contracting company specializing in smart home tech.
- Hundreds of systems programmed.
- Remote work with clients in 5 countries and counting!
What clients say
Sound familiar?
An RTI control system is supposed to make life easier. Instead:
- The handheld remote stopped working, or only works some of the time.
- Things stopped responding after a new router or a change to your network.
- You used to have an RTI app on your phone or iPad, but it doesn’t load anymore.
- Music won’t play in some rooms.
- Lights or shades don’t work from the remote or touchscreen.
- Buttons on the remote or touchscreen aren’t set up the way you want.
And getting it fixed is its own headache.
- The person who programmed it has moved on or is unavailable.
- Getting another company to return your calls and show up is a hassle.
- Companies that did show up want to sell you a bunch of new equipment.
- The original dealer has your project file and won’t hand it over.
- You just bought the house and don’t know who the original installer was.
So you live with a half-working system you paid a lot of money for. It doesn’t have to stay that way.
Who am I?
I’m Jamie Feeny. For 10 years I ran a custom-home electrical contracting company in Vancouver that specialized in smart home technology. Since 2017 I’ve focused on programming control systems, and since COVID I’ve done that work remotely.
I’m an authorized dealer for Lutron, Vantage, RTI and Clipsal C-Bus, which means I’ve completed each manufacturer’s training. I’ve programmed hundreds of systems, including remote jobs in Whistler, Barbados, Israel, Australia and across the US.
I work with the system you already have, not against it, and with whoever is onsite — my local partner or your own AV technician. No rip-and-replace sales pitch. No disappearing act.
What you get
You own your system
At handover you get your project file and documentation. If anyone else ever needs to work on it, they’ll have everything they need. You’ll never be locked out again.
Local help when needed
If something needs to be installed or replaced, my partner tech in Los Gatos, Silicon Valley & the Monterey Bay — or your own AV technician — handles it, working from my scope.
What can I do for your RTI control system?
- Troubleshooting — including remotes that stop responding and network problems.
- Button, scene and activity changes on your remotes, touchscreens and keypads.
- Modify or add scheduled events to your system.
- Adding or replacing system devices — processors, handheld remotes, touchscreens and keypads.
- Recovering or rebuilding lost project files.
- Upgrades and migrations, with a clear upgrade path for older gear.
- Integrations with your lighting, shades, music, TVs, security and climate.
- Documentation and a proper handover.
- Remote and touchscreen redesign — layouts everyone in the house can use.
- A custom RTI app for your iPhone and iPad.
How it works
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Tell me what’s wrong
Fill in the 2-minute form below. I will reply within 24 hours.
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Connect me to your system
You’ll need to be home for the first session. I can connect a few ways:
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Fixed-price diagnostic: $249 USD
Within 48 hours of receiving your project file, you get a diagnosis and a scope document with specific deliverables and a budget. If I can fix it within the diagnostic price, I just fix it.
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The fix
I do the programming and testing remotely. If something physical needs doing, my local partner tech handles it — they quote their own time and materials and contract with you directly, working from my scope. Or your own AV technician or integrator can do it.
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Handover
You receive your project file and documentation. It’s your system — you’ll never be locked out again.
Questions you may have
What does it cost?
It starts with a fixed-price diagnostic: $249 USD. I find out what’s wrong and send you a scope document listing the specific deliverables, with a budget to complete the work. You decide whether to go ahead. Small fixes are often done within the diagnostic itself — if I can fix it within the diagnostic price, I just fix it.
What if it’s a hardware problem?
I can usually pinpoint a failed remote, touchscreen, processor, audio/video component or other network device remotely. My local partner or your own AV technician replaces it, and I program the new device.
Will I lose my scenes and settings?
The goal is always to preserve what you have. Before I change anything, I document your existing programming so there’s a record to go back to.
My installer has the project file and won’t respond. Can you still help?
Usually, yes. Depending on the system, I can recover the existing programming or rebuild it. Either way, when we’re done, you own the file.
Is my old system worth fixing, or should I upgrade?
Often it’s fixable, and I’ll tell you honestly if it isn’t. If an upgrade makes sense, I’ll lay out a clear upgrade path — and it can be staged over time so you’re not replacing everything at once.
How do you connect to my system to complete the work?
I work remotely, through a VPN (I can set one up on Ubiquiti networks), Chrome Remote Desktop or AnyDesk on a laptop at home.
Do I need to be home, or have someone onsite?
For the first session, yes — someone needs to be home to get me connected and test with me. If you’d rather not do the testing yourself, my local partner, Haven and Wire, can be there for it. Physical work, like replacing a device or fixing network hardware, is handled by Haven and Wire — they quote and contract with you directly — or your own AV technician. Either way, they work from my scope and I do the programming and testing remotely.
How fast can you help?
I will reply within 24 hours. Once I have your project file, you’ll have a diagnosis within 48 hours.
Let’s get your RTI system working again
Tell me what’s going on. I will reply within 24 hours, and you’ll have a diagnosis within 48 hours of getting me your project file.
Serving Los Gatos, Silicon Valley & the Monterey Bay
I do the programming and testing remotely, and I have trusted local help for anything that needs to be done onsite across:
Santa Clara County
- Los Gatos
- Monte Sereno
- Saratoga
- Los Altos
- Los Altos Hills
- Palo Alto
- Cupertino
- Campbell
- San Jose (Almaden Valley, Willow Glen)
- Mountain View
- Sunnyvale
- Morgan Hill
- Gilroy
San Mateo County
- Atherton
- Menlo Park
- Woodside
- Portola Valley
- Hillsborough
Santa Cruz County
- Santa Cruz
- Scotts Valley
- Aptos
- Capitola
- Soquel
- Boulder Creek
- Ben Lomond
- La Selva Beach
Monterey County
- Carmel-by-the-Sea
- Carmel Valley
- Pebble Beach
- Monterey
- Pacific Grove
My local partner: Haven and Wire
When something needs hands onsite — a touchscreen swapped, a processor replaced, a network sorted out — Haven and Wire can do the physical work from my scope. They quote their own time and materials and contract with you directly.